51 LIMO | Bookings
Privacy Policy
This Privacy Policy describes how 51 LIMO collects, uses, and protects your personal information when you use our chauffeur and limousine booking services in Singapore.
1. Information We Collect
When you book a chauffeur service with 51 LIMO, we collect personal information necessary to provide and manage your booking. This includes your full name, email address, contact number, company name (if applicable), and the name of the passenger if different from the booking contact.
2. Booking Information
We collect details related to your booking, including pickup location and address, destination, additional stops, pickup date and time, return date and time (for return transfers), service duration (for disposal charters), flight details (for airport transfers), passenger and luggage counts, vehicle selection, and any special requests or notes you provide.
3. How We Use Your Information
Your information is used solely for the purpose of providing and managing your chauffeur services. This includes confirming bookings, assigning chauffeurs, communicating with you about your service, processing payments, and maintaining records for service quality and operational purposes. We do not sell your personal information to third parties.
4. Payment Processing
All payments are processed securely through Stripe, our third-party payment provider. 51 LIMO does not collect, store, or transmit card numbers, CVV codes, or other raw payment credentials. Payment authorisation and settlement are handled entirely by Stripe’s PCI-compliant infrastructure. By making a booking, you acknowledge that your payment information is processed by Stripe in accordance with their privacy policy.
5. Data Security
We take reasonable measures to protect your personal information. Access to customer and booking data is restricted through role-based access controls — only authorised administrative and operational staff have access to your information. Sensitive payment data never touches our servers and is handled exclusively by Stripe’s secure infrastructure.
6. Data Retention
We retain customer and booking records for as long as necessary to provide our services, handle any disputes, and comply with legal and regulatory obligations. You may request access to, correction of, or deletion of your personal data at any time by contacting us.
7. Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate information, and request deletion of your personal data subject to legal and operational requirements. To exercise any of these rights, please contact 51 LIMO using the contact information provided on our website.
8. Contact Us
For any privacy-related enquiries or requests regarding your personal data, please contact 51 LIMO through the contact information provided on our website. We will respond to your enquiry in a timely manner.