51 LIMO | Bookings

Terms & Conditions

1. General

51 LIMO provides premium private chauffeur and limousine transportation services in Singapore. By booking our services, you agree to these Terms & Conditions (Version 1.0). All prices and charges are quoted in Singapore Dollars (SGD).

2. Bookings

All bookings are subject to vehicle and chauffeur availability. Bookings are confirmed upon payment completion. A booking reference will be issued upon confirmation.

3. Disposal / Hourly Charter

Disposal and hourly charter services require a minimum 4-hour engagement. This minimum is enforced at the time of booking and cannot be waived.

4. Waiting Time

Arrival (Airport / Ferry & Cruise) — All Vehicles (Except Coach Bus)

Complimentary waiting time of 60 minutes from the actual flight/ferry/vessel arrival time.

Arrival (Airport / Ferry & Cruise) — Coach Bus (40–45 Seater)

Complimentary waiting time of 60 minutes from the actual flight/ferry/vessel arrival time.

Airport Departure

Complimentary waiting time of up to 15 minutes applies from the scheduled pickup time.

One-Way Transfer

Complimentary waiting time of up to 15 minutes applies from the scheduled pickup time.

5. Additional Waiting Charges

Waiting charges beyond the complimentary period are not included in the original online booking payment and are handled by 51 LIMO HQ via secure Stripe payment link.

Arrival (Airport / Ferry & Cruise) — All Vehicles (Except Coach Bus)

  • 0–60 minutes: Complimentary
  • 61–75 minutes: S$20 (First Waiting Block — up to 15 minutes)
  • Beyond 75 minutes: The booking converts to 2-hour Disposal at the applicable vehicle Disposal rate

If waiting continues after the first paid waiting block expires, the booking converts to 2-hour Disposal at the applicable vehicle Disposal rate.

Arrival (Airport / Ferry & Cruise) — Coach Bus (40–45 Seater)

  • 0–60 minutes: Complimentary
  • 61–75 minutes: S$40 (First Waiting Block — up to 15 minutes)
  • Beyond 75 minutes: An additional Coach Bus (40–45 Seater) one-way transfer fare will apply

If waiting continues after the first paid waiting block expires, an additional Coach Bus (40–45 Seater) one-way transfer fare will apply. The normal 2-hour Disposal conversion rule does not apply to Coach Bus Arrival waiting.

Airport Departure & One-Way Transfer — All Vehicles

All Vehicles except Coach Bus (40–45 Seater)

S$20 per 15-minute block

Coach Bus (40–45 Seater)

S$40 per 15-minute block

Once the first additional 15-minute waiting block has elapsed, the service may be converted to the applicable hourly/disposal service charge. All additional charges are processed securely online through Stripe.

6. Midnight Surcharge

A midnight surcharge applies to services operating between 2300 hrs and 0700 hrs.

All Vehicles except Coach Bus (40–45 Seater)

S$20

Coach Bus (40–45 Seater)

S$30

The applicable midnight surcharge is included in the online booking price when the service falls within the stated operating hours.

7. Super Peak Season

A Super Peak Season surcharge applies on the following dates. The surcharge is calculated as a percentage of the applicable vehicle fare and is shown as a separate line item in your booking summary.

Super Peak Season +50%

Christmas Eve (24 December), New Year's Eve (31 December), Chinese New Year's Eve (Lunar New Year's Eve).

Super Peak Season +100%

Christmas Day (25 December), New Year's Day (1 January), Chinese New Year Lunar Day 1, Lunar Day 2, and Lunar Day 3.

The Super Peak Season surcharge applies only to the vehicle fare. Fixed surcharges such as airport arrival and midnight surcharges remain separate and are not multiplied. Chinese New Year dates vary each year and are configured by 51 LIMO in advance.

8. Additional Charges & Extensions

Any additional charges arising after the original booking will be communicated by 51 LIMO HQ and settled securely via Stripe payment link.

Coach Bus (40–45 Seater) — Luggage Handling

Applies to Coach Bus (40–45 Seater) Arrival and Departure services. The chauffeur will count and report the actual luggage quantity during loading on the service day.

  • 1–20 pieces: nett S$20
  • More than 20 pieces: S$1.00 per piece based on the total actual luggage quantity

Examples: 20 pieces = S$20 · 21 pieces = S$21 · 30 pieces = S$30 · 42 pieces = S$42

Because the actual quantity is confirmed during loading, the luggage charge is not included in the initial online estimated fare. 51 LIMO HQ will issue the secure Stripe payment link for settlement.

9. Cancellation Policy

  • ▸More than 48 hours before scheduled service: Fully refundable.
  • ▸Less than 48 hours: 50% of the booking amount is chargeable.
  • ▸Less than 24 hours: 100% of the booking amount is chargeable.
  • ▸No-Show: 100% chargeable.

10. Booking Changes

Strictly no changes to the pickup time or pickup point will be permitted within 2 hours before the scheduled service.

Any permitted booking changes must be communicated to 51 LIMO strictly via WhatsApp or email.

A requested change is valid and confirmed only when the 51 LIMO Operations Team replies to the WhatsApp message or email acknowledging the change. Merely sending a change request does not constitute confirmation.

11. Operational Changes & Right of Service

51 LIMO operates in a live transportation environment and unforeseen circumstances may arise.

51 LIMO reserves the right to make reasonable operational changes when necessary, including replacement of the assigned vehicle or chauffeur, or adjustment of the pickup point due to vehicle unavailability, breakdowns, traffic conditions, accidents, road closures, access restrictions or other operational requirements.

Where practicable, customers will be informed of material operational changes as soon as reasonably possible.

The safety and well-being of our passengers and chauffeurs are our utmost priority.

51 LIMO reserves the right to refuse, terminate or cancel a service where a passenger's conduct or condition compromises the safety, security or well-being of the chauffeur, other passengers, the vehicle or the safe operation of the service. This may include abusive, threatening, aggressive or disorderly behaviour, severe intoxication, refusal to comply with reasonable safety instructions, or circumstances where the chauffeur reasonably considers it unsafe to commence or continue the journey.

12. Child Passengers / Child Restraints

Under applicable Singapore road traffic requirements, passengers below 1.35m in height must be appropriately secured.

Customers travelling with passengers below 1.35m must clearly declare this during booking and specify the number of such passengers and whether the required child restraint(s) will be supplied by 51 LIMO or by the customer.

Child seats supplied by 51 LIMO are charged at S$15 each. Where the customer provides their own appropriate child restraint, no S$15 child-seat charge applies for that restraint.

The customer is responsible for ensuring any customer-provided restraint is appropriate and compliant with applicable requirements.

This information is required so that 51 LIMO Operations can arrange the appropriate vehicle and restraint requirements before dispatch.

If the customer fails to declare a passenger below 1.35m or provides incorrect or incomplete restraint information, and the chauffeur has already departed to fulfil the booking or has arrived at the pickup point, but the journey cannot safely or lawfully proceed, 51 LIMO may refuse the service and the booking will be non-refundable.

13. Payment

All online booking payments are processed securely through Stripe. 51 LIMO does not store card numbers, CVV, or raw payment credentials. The online booking price may include arrival surcharges (airport, ferry, cruise), midnight surcharges, Super Peak Season surcharges, child-seat charges, and applicable add-ons.

14. Liability

51 LIMO shall not be liable for delays caused by traffic conditions, adverse weather, road closures, accidents, or other circumstances beyond our reasonable control. We maintain appropriate insurance coverage for all services provided.